Edition of November 3, 2026. This is a translation; the Russian version prevails.
Sole proprietor Andrey Viktorovich Gorobets, tax id (INN) 602718120826, OGRNIP 320602700015631 (the "Provider") offers any person (the "User") a contract for access to the paid features of the Handpan Soul app on the terms below.
The Provider gives the User access to Handpan Soul PRO for the paid period, and the User pays for the chosen plan. The free features of the App (the virtual handpan, some lessons and styles) are available without payment and without an Account; the App shows what is free.
Paying for a plan accepts this offer and concludes the contract. Personal data is handled as described in the Privacy policy, which is part of the contract.
Access may be bought by persons aged 18 or over. A minor buys access with the consent of a parent or other legal guardian.
If the User already has a paid period, a new period starts when it ends. Prices are in rubles. The Provider pays the professional income tax; no VAT applies.
For purchases in Google Play or RuStore, the price, currency and payment method are set by the store and shown there before payment.
Before paying by card the User signs in to an Account, so that access is not lost when changing devices. Payment is accepted by bank cards, the Faster Payments System and other methods offered on the payment page of the acquiring bank, JSC "TBank". The User enters card details on the bank's page; the Provider neither receives nor stores them.
After payment the Provider issues a receipt in the "Moy Nalog" service and sends a link to it to the Account's email.
For the Month and Year plans the User may turn on automatic renewal by ticking "Renew automatically" before paying. It is off by default. One day before the paid period ends, the same plan is then charged to the same card (every 30 days for Month, every 365 days for Year) at the plan's price on the day of the charge. The amount, frequency and date of the next charge are shown before payment and in the App's Settings, "Subscription".
Three days before a charge the Provider sends a reminder by email with the amount to be charged; if the plan's price has changed, the reminder gives the new one. Exactly the amount in the reminder is charged. If a charge fails, it is retried 1 and 3 days later and access is kept for 7 more days. After that auto-renewal stops and a letter says so.
Auto-renewal can be turned off at any time in the App's Settings ("Subscription") or by writing to support@handpan-soul.ru. The paid period remains. A new payment with the box ticked turns auto-renewal on again.
A subscription bought in Google Play or RuStore renews and is cancelled in that store under its rules.
The User may withdraw at any time (Article 32 of the Russian Consumer Protection Law). The Provider refunds the amount paid minus the cost of the access already provided:
If access was not provided through the Provider's fault, the money for that period is refunded in full.
Requests go to support@handpan-soul.ru from the Account's email, with the order number or the payment date. The Provider answers within 10 days; the money returns to the card used, within the time the bank sets. After a refund, access under that payment ends and the receipt is cancelled. Refunds for Google Play or RuStore purchases follow the store's rules; the User may write to the Provider if there is a problem.
Access is tied to the Account and opens on any device where the User signs in to the same Account, on up to 5 devices at a time. Google Play purchases are also tied to the Google Play account. The Account must not be shared with others.
The App keeps a signed proof of access on the device, so paid lessons work offline; when online, access is checked with the Provider's server.
The User can delete the Account in the App's Settings or by email (how to delete an account). Deletion ends access, including Lifetime, and stops auto-renewal. A refund for the unused period under section 6 must be requested before deletion.
Exclusive rights to the App, lessons, tabs, recordings and other materials belong to the Provider or are used by it under licence. The User gets a simple non-exclusive licence for personal use of the materials in the App for the paid period, without the right to copy, distribute or show them publicly.
The Provider aims to keep the App available around the clock, but breaks for maintenance and updates are possible. Before shutting down the service in a way that ends Lifetime access, the Provider warns by email at least 30 days in advance.
The Provider is not liable for interruptions caused by things outside its control: the internet, the User's device or browser, app stores and payment systems. Otherwise the parties are liable under the laws of the Russian Federation.
Claims go to support@handpan-soul.ru; the Provider answers within 10 days. A dispute that cannot be settled goes to court under the laws of the Russian Federation, including the Consumer Protection Law.
The Provider may change this offer by publishing a new edition at this address. Paid periods and active auto-renewal follow the edition in force at the time of payment.
Sole proprietor Andrey Viktorovich Gorobets, tax id (INN) 602718120826, OGRNIP 320602700015631. Email: support@handpan-soul.ru.